Paddle integration
Testimonials from your Paddle customers, on autopilot.
14 days of Pro free, no card needed.
By the Testihub team · Updated
- Set up in about two minutes with one Paddle webhook
- Customers who refunded or disputed are never asked
- Asked once, with at most one reminder and one-click unsubscribe
- "Verified customer" badge on testimonials that came from a real Paddle payment
Short answer
How do I get testimonials from my Paddle customers?
Connect Paddle to Testihub once with a webhook. Testihub counts each customer's successful payments and, after their 3rd (you can pick any payment from the 1st to the 12th), emails them once asking for a few words. Customers who refunded or disputed are never asked. They write and confirm their own testimonial, and it goes live only after you approve it.
How do I collect testimonials from Paddle customers?
In Paddle, go to Developer tools → Notifications → New destination and paste the address Testihub gives you. Choose these events: transaction.completed, adjustment.created, adjustment.updated. Then paste the secret key into Testihub. We store it encrypted.
Paddle doesn’t include the customer’s email in its webhooks, so Testihub also needs a read-only API key with only the customer.read permission.
From then on it runs by itself. You choose which payment triggers the ask (from the 1st to the 12th; the 3rd is the default), and you can switch it off at any time.
Why ask after the third payment?
A customer who has paid three times has decided your product is worth keeping. Their words are specific and believable, which is what makes a testimonial work. Asking on day one gets polite, vague answers; asking after the third payment gets real ones.
Can Testihub see or touch my money?
No. Testihub only reads the events you choose: the customer’s email and name from successful payments, and refunds and disputes so those customers are left alone. It never sees card details and can’t charge or refund anyone.
Where do the testimonials go?
The customer writes and confirms the exact words, then they wait in your inbox for approval. Approved testimonials appear in your testimonial widget and on your Wall of Love. Unhappy customers can reply privately instead; that message is never published.
Questions people ask
Is the Paddle integration free?
Yes. Every plan can connect Paddle. Free sends up to 20 requests a month and publishes up to 10 testimonials; Pro is $29 a month with no limits.
Does it work with Paddle subscriptions and one-off payments?
Yes. Every successful payment counts towards the trigger, whether it is a renewal or a single purchase.
Can I connect more than one payment provider?
Yes. Connect Stripe, Razorpay, Lemon Squeezy, Dodo Payments and Paddle together; payments are counted per customer across all of them.
Are testimonials written with AI?
Never. Every testimonial is the customer's own words, confirmed by them before you can publish it.
Let your customers sell for you.
Testihub asks after the 3rd payment, so the words come from people who stayed.
Start your free trial